Decomaze strives to make sure that each and every transaction made through our site is a seamless experience. We put great care into delivering our products and we stick to the highest standards of quality.
Our return policy is very flexible and customer-friendly, Your purchase is eligible for return or replacement only if it meets the following conditions:
1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
2. If the product you receive has a genuine quality or manufacturing defect.
3. If the product is received in a damaged condition.
To return or exchange a product or report a damage in transit, please get in touch with our customer care within 48 hours of delivery at +91-96752-57770 between 9:30 AM to 6:00 PM IST or email us at info.decomaze@gmail.com with your order number,date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
We will arrange a pickup in 2-3 working days from the date of request.
In case of exchange, your new order will be shipped within 1-2 working days after we receive your returned product.
In case of return we will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days after we receive your returned product.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
We have made every effort to display as accurately as possible the colors of our products. However, as computer monitors may vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
Please note that natural materials such as wood and metal etc.may have different grain, texture, and color as part of their natural characteristics. Please see our CARE INSTRUCTIONS for more information.